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Yakima Chief Hops Quality Guarantee
November 14, 2023
Did you know that we offer a 100% satisfaction guarantee on all hop products?
As a global hop supplier, Yakima Chief Hops boldly stands by the integrity of the products we create. Through every step of the process, from the farm to the final package, we meticulously ensure the best possible hop products. YCH works relentlessly to be at the forefront of quality and innovation and employs a deep bench of industry experts dedicated to advancing our products and processes through research and development. Our growers take pride in delivering hops of the highest quality, and we continuously work to preserve their efforts.
With proper storage and handling, all our pellet products are guaranteed for 3 years from their package date. Our extract products are guaranteed stable for 3 years at room temperature, and 5 years in cold storage. It is not uncommon for our products to remain in their prime well past their promised longevity.
“Our commitment to quality and customer satisfaction is at the core of our values, and even though we live those values daily across all departments, it may not be explicitly stated. Our customers aspire to make the finest beer in the world, and we want to supply the best hops to brew it. The beer consumer has high expectations, so must we all,” says Spencer Tielkemeier, Yakima Chief Hops Vice President of Sales, North America. “We guarantee 100% satisfaction with our products and will replace any product that does not meet customer expectations.”
Not satisfied? Then neither are we. If your hops don’t live up to your standards, in any format, just let us know. Contact your sales representative or reach out to firstname.lastname@example.org. We will replace your product immediately, at no cost to you. This guarantee is a testament to the confidence we have in our process and our products and serves as an example of the trust we strive to earn from our brewing partners around the world.